Returns Policy
Overview
At Fred-i-bear, we strive to ensure all products meet our high quality standards. Please review our returns policy detailed below.
No Returns Policy
We do not accept returns or provide refunds for purchased items except in cases of defective products as outlined below.
Defective Products
If you receive a defective product, please follow these steps:
- Notification Period: The defective product must be reported and returned to our shop within 48 hours of receipt.
- Return Method: All defective products must be returned via courier service. Please package the item securely to prevent further damage during transit.
- Inspection Process: Once we receive the defective item, it will be sent to our supplier for inspection and evaluation.
- Replacement: Based on the supplier’s assessment, they will determine if a replacement will be provided.
- Delivery: If a replacement is approved, we will courier the new item to you at no additional charge.
- Timeframe: Please allow a reasonable timeframe for the inspection, replacement, and delivery process to be completed.
Contact Information
For any questions regarding our returns policy or to initiate a defective product return, please contact our customer service team:
- Email: lck@mweb.co.za
- Phone: +27 11 792 6166
- Business Hours: Mon. – Fri. (08:00 – 16:30)
Additional Information
- We recommend thoroughly inspecting all products immediately upon delivery.
- Please retain all packaging, receipts, and documentation until you are fully satisfied with your purchase.
- All decisions regarding defective product replacements are at the discretion of our suppliers.